Refund policy

Returns & refunds

You may request a return and refund within 7 calendar days of delivery.

Return condition

For change-of-mind returns or other returns unrelated to a quality issue, the item must be unused, with its tags and original packaging intact.

If your item arrives damaged, defective or incorrect, please contact us with your order number and a description of the issue. The unused-item condition above applies to non-quality returns.

Return shipping

LYNSHINE covers return shipping costs for all returns under this policy, including change-of-mind returns. We do not charge a restocking fee.

Returns can be sent to our United States return warehouse. Please contact us before mailing your item so we can provide the correct return address and shipping instructions.

How to request a return

Use our Contact page within 7 calendar days of delivery. Include your order number, the item you wish to return and the reason for your request.

Refund processing

We normally process refunds within 3 business days after our United States warehouse receives the returned item. The time it takes for the refund to appear in your account depends on your bank or payment provider.